Guest Services FAQ Home
I was told that I would receive 50 points for registering my card. When will I receive them?
What is Magical Movie Rewards? (Formerly known as My Marcus Rewards)
How do I join the Magical Movie Rewards program?
How do I register my Magical Movie Rewards card to begin earning points and rewards?
Where can I buy movie tickets?
How much do movie tickets cost?
Can I use a pass or discount ticket to purchase my movie tickets?
Can I get a refund for the movie tickets I already purchased?
How do I find out what movies are available at my local theatre?
When I get to the theatre what should I do?
My plans changed - can I refund or exchange my order?
Where can I find information about closed captioning or assistant listening devices?
How do I download the Marcus Mobile APP?
I downloaded the Marcus Mobile APP. How do I setup my account?
Why am I being charged extra fees on the app, even though I am a member?
How do I check the balance on a gift card or an e-gift card?
Where can I purchase a Marcus Theatres Gift Card?
Is there a minimum quantity for a discount ticket purchase?
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Customer Care
Have questions about group sales, advertising, or dontations? Customer Care service is available 9AM - 5PM on normal business days. Call (844) 363-2840.
Contact your Theatre
Looking for lost & found items or Theatre location specific information? Contact your local theatre.
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